МАТВИИШИН, М. С. Process approach in the quality management of service of the mortgage housing lending. Power and Administration in the East of Russia, [S. l.], v. 12, n. 2, 2019. DOI: 10.22394/1818-4049-2019-87-2-132-138. Disponível em: https://vlast-dv.owebs.ru/article/view/18009. Acesso em: 8 nov. 2026.