ГРИЦЮТА, Т.М. Improving the quality of customer service of JSC «Russian Railways» through the use of on-line technologies (on the example of the Far-Eastern territorial centre for corporate transport service). Power and Administration in the East of Russia, [S. l.], v. 9, n. 1, 2016. Disponível em: https://vlast-dv.owebs.ru/article/view/17776. Acesso em: 8 nov. 2026.