Грицюта Т.М

The article considers different approaches to the definition of the concepts of "social management", "management of social development" in relation to the organization. It is revealed that at the micro level these concepts are identified. It is defined that in relation to the organization it is a question of social management. A clarifying definition of the concept of social management is proposed. It is revealed that the problems of quality management of the organization are not fully worked out, there is no single approach to the content of the concept, often the concepts of "quality management" and "management of quality" are identified. The article describes different approaches of the definition of "quality of organization management". It is determined that in modern sources the quality of organization management is considered in a narrow way, unilaterally-mainly from the point of view of economic factors, without affecting the social aspect. The clarifying definition of quality of organization management is offered.

In the article the subject of research supports the territorial center of the Far-Eastern Transport Service (FETCCTS) Khabarovsk – one of the enterprises of the holding company «Russian Railways». During the reviewed version of the proposal of the working group of the Centre for Corporate Transport Service (CCTS) for the creation of the Center for marketing and promotion of transport services (CMPTS). Proposed his own version of the reorganization of using on-line-technology to improve the quality of customer service of JSC «Russian Railways». The application of technology «single window», which laid down the basic principles of customer relationship management (CRM-system). In addition to organizing on-line-offices CMPTS in the territory of the East of Russia proposed to establish such offices in the promising directions of development of the Eastern polygon railway network in the border cities of China, S. Korea, DPRK. Transportation services will take place on-line-mode qualified managers at the central office FETS located in Khabarovsk, Russian Federation.

Dynamics is shown in this article and the evaluation of tendencies of development of a situation in introduction of modern systems of quality management at the enterprises of the Far-Eastern federal district for territorial subjects of the Russian Federation, for industries during the period from 2000 to 2013 is given. The factors which served as the reasons of decrease in growth rates of works on certification of the enterprises introducing systems of management on the basis of the international standards in the Far East federal district are revealed. The situation for the next some years concerning the enterprises introducing modern systems of management in the Far East federal district is predicted. Benefits and advantages to all interested parties after introduction of modern systems of management on the basis of the ISO international standards of a series 9000, ISO of a series 14000, HASP, OHSAS, etc. during the most severe competition, the increased requirements to production, services, and also to procedures of relationship between partners in business are considered.