Knowledge management in the Russian IT-company. Case study of the CROC company

Abstract

The paper describes knowledge management tools used by the Rus-sian IT-company “CROC”, which provides services within the sphere of system integration and business processes automation. The CROC company pays special attention to foster the corporate culture facilitating open and free knowledge sharing among employees and eliminating inefficient com-petition between employees, which manifests itself in concealing profes-sional knowledge due to the fear to lose professional competitive ad-vantage. The paper describes the main tasks of the CROC company within the scope of knowledge management including providing high professional level of key employees of the company, establishing infrastructural base for knowledge transfer between employees, deployment of IT environment facil-itating inner communicational processes. On the basis of an interview with representatives of the company the description of knowledge management technologies employed in the company is made: ; • non-financial motivation for knowledge sharing integrated with inner corporate IT-network; • corporate university as integrated mechanism for employees education; • customized CROC MBA program for education of key em-ployees of the company; • on-boarding and mentoring tools as a way for efficiency in-crease of new employees.